Frequently Asked Questions

We recommend hospitals based on your medical condition, required specialty, doctor expertise, hospital facilities, accreditation, reputation, treatment experience, location, and your individual preferences and budget. After reviewing your medical reports, we will help you identify the most suitable hospital and specialist for your case.

We work with reputable hospitals that have established clinical facilities, experienced medical professionals and appropriate quality and safety standards. Where applicable, we can provide information about the hospital's international accreditations, certifications, specialties and areas of expertise so that you can make an informed decision.

We will identify hospitals and specialists with relevant experience in treating your specific condition. We can share available information about the hospital's specialty services, facilities and the doctor's relevant experience. The treating specialist will ultimately determine the most appropriate treatment after reviewing your medical records.

We will recommend an appropriate specialist based on your medical condition and treatment requirements. The final doctor selection will be discussed with you, and we will arrange the consultation and appointment with the selected specialist.

We can provide the doctor's professional profile, including qualifications, specialization, years of experience, areas of expertise and relevant professional affiliations, based on information provided by the selected hospital or doctor.

Treatment outcomes vary depending on the patient's condition, age, overall health condition, complexity of the procedure and other clinical factors. We do not guarantee a particular outcome. Where available, we can provide relevant information about the doctor's experience and the hospital's treatment outcomes, while the treating doctor can explain the expected benefits and risks for your individual case.

Yes. We can facilitate a second medical opinion from another qualified specialist, particularly when you would like confirmation of a diagnosis or treatment recommendation before making your decision.

Yes. Subject to the doctor's availability, we can arrange an online consultation before you travel. This allows you to discuss your medical condition, treatment options, expected investigations, estimated costs and other concerns directly with the specialist.

Certainly, We can provide hospital/doctor profiles, including relevant qualifications, specialties, experience, facilities, accreditation information and other useful details to help you make an informed decision.

The appropriate treatment depends on your medical history, diagnosis, investigation results and current condition. Please share your relevant medical reports with us. We will forward them to the appropriate specialist for medical evaluation, and the doctor will recommend the appropriate treatment.

Only the treating specialist can determine whether surgery is necessary. Depending on your health condition, the doctor may consider surgical and non-surgical treatment options. We will help arrange the specialist consultation so that you can understand the available options and make an informed decision.

The treatment duration varies depending on the diagnosis, procedure, investigations, recovery & individual circumstances. Once the specialist reviews your medical reports, we can provide a more realistic estimated treatment timeline.

The length of hospital stay depends on the type of treatment, procedure and your recovery. The treating doctor will provide an estimated admission and discharge timeline. We recommend allowing some flexibility because the actual stay may change depending on your clinical condition.

Your total stay will depend on the treatment, pre-treatment investigations, hospitalization, recovery and follow-up appointments. After receiving the doctor's treatment plan, we can help you plan an appropriate stay and travel schedule.

Typically, we may require your recent consultation notes, diagnosis, laboratory reports, imaging reports and CDs/files, previous treatment records, medication details and relevant discharge summaries. The exact documents depend on your medical condition. Please provide clear and recent reports whenever possible.

Yes. Subject to the doctor's availability and hospital procedures, we can arrange a video consultation. We will coordinate the appointment and provide you with the necessary instructions and meeting details.

Every medical treatment or procedure may involve certain risks and potential complications. These vary according to the treatment and the patient's health condition. The treating specialist will explain the specific risks, benefits, alternatives and expected outcomes during the consultation. We encourage patients to ask questions before giving consent.

Recovery time varies depending on the treatment, procedure and individual patient. The doctor will provide an estimated recovery period and explain any restrictions, rehabilitation, medication and follow-up requirements.

Once the hospital and specialist review your medical reports, we can request an estimated treatment cost from the hospital. We will clearly communicate the available estimate and explain what is included and excluded. The final cost may vary depending on investigations, treatment requirements, complications, length of stay or other clinical factors.

The inclusions depend on the hospital and treatment. A quotation may include items such as consultation, hospital charges, procedure charges, room charges, investigations or other specified services. We will provide a clear breakdown of the package so you understand exactly what is included.

Doctor's fees may be included or charged separately depending on the hospital and treatment package. We will clearly mention this in your quotation before you proceed.

Not necessarily. These items depend on the treatment package offered by the hospital. We will provide a detailed cost estimate indicating which hospital, diagnostic, medication and professional charges are included and which may be additional.

Accommodation and transportation may be included if you select a package that offers these services. Otherwise, we can arrange them separately according to your requirements and budget.

We aim to make all expected costs as transparent as possible. Additional charges may arise from circumstances such as extra investigations, additional hospitalization, changes in treatment, complications or services not included in the original quotation. We will communicate any known additional costs as early as possible.

The initial quotation is generally an estimate rather than a guarantee of the final cost. If additional treatment, investigations, hospitalization or other clinical requirements become necessary, the hospital may revise the cost. We will help communicate the changes to you and, wherever possible, seek your understanding before additional non-emergency expenses are incurred.

Available payment methods depend on the hospital and service arrangement. These may include bank transfer, card payment or other approved payment methods. We will provide the official payment instructions and applicable terms before payment.

An advance payment may be required to confirm a hospital appointment, procedure, admission or other services. The amount and payment terms depend on the hospital and treatment. We will inform you of the requirement before making any commitment.

Cancellation and refund terms depend on the specific hospital, treatment, service provider and payment already made. Before you confirm your treatment, we will explain the applicable cancellation and refund policy, including any non-refundable charges.

Yes. Where permitted, we can assist with the medical visa process by coordinating the required hospital invitation or supporting documents and guiding you regarding the application requirements. Visa approval, however, is ultimately determined by the relevant embassy or immigration authority.

Requirements vary by destination country and visa category. They may include a valid passport, medical documents, hospital appointment or invitation letter, financial documents, photographs, visa forms and other supporting documents. We will provide guidance based on the applicable requirements.

In many cases, an accompanying family member may be permitted, subject to the destination country's visa rules. We can guide you regarding the appropriate visa category and supporting documents.

Yes, airport pickup can be arranged where this service is available. We can coordinate transportation from the airport to your hotel or hospital according to your confirmed itinerary.

Yes. Hospital-hotel transportation can be arranged as part of selected packages or as an additional service. We will confirm the schedule, vehicle arrangements and applicable charges in advance.

Yes. We can assist in arranging suitable accommodation close to the hospital, based on your budget, length of stay and specific requirements. Options may include hotels, serviced apartments or other appropriate accommodation.

A designated patient coordinator or local support representative will assist you with the agreed services, such as hospital appointments, transportation, accommodation coordination and communication with relevant service providers.

Where included in your selected service package and subject to local arrangements, our patient coordinator can accompany or assist you during hospital visits. We will explain the scope of this service before your journey.

Yes. We aim to provide each international patient with a dedicated coordinator who can help coordinate appointments, documentation, travel arrangements, hospital communication and other agreed services throughout the medical journey.

We provide patient support through our designated communication channels. The exact availability of the service may depend on the package and destination. For medical emergencies, patients should always contact the hospital's emergency service or local emergency services immediately.

Where required and available, we can help arrange language interpretation during consultations or other important interactions. Availability depends on the destination, language and service arrangement.

Yes, where available, we can provide practical assistance or guidance with basic local arrangements such as SIM cards, transportation, currency exchange locations and other non-medical requirements.

Your immediate priority should be receiving emergency medical care. Pls. contact the hospital emergency department or local emergency services immediately. Our team can assist with coordination and communication where possible, but we do not replace emergency medical services or the treating hospital.

The treating hospital and doctor will establish your clinical follow-up plan. Our patient coordinator can help coordinate follow-up appointments, documentation and communication with the hospital after discharge.

Yes, where the doctor and hospital offer online follow-up consultations. We can assist in arranging an appointment and coordinating communication with the treating team.

If you experience a medical emergency or serious symptoms, you should immediately seek medical attention from your nearest qualified healthcare provider. We can assist with communication with the treating hospital or doctor, where possible, and help coordinate further consultation. Any additional treatment will depend on the medical assessment.

Yes, with your consent, we can help facilitate communication between the treating hospital or specialist and your local doctor. This can help support continuity of care after you return home.

The hospital generally provides the patient's applicable medical records, discharge summary, investigation reports and other documents according to its policies and applicable privacy regulations. We can assist you in obtaining and organizing these documents.

The treating doctor or hospital will provide prescriptions, medication instructions, recommendations, follow-up and other clinical guidance. We can help coordinate and communicate these instructions, but medication decisions should always follow the treating physician's advice.

We have been providing medical travel coordination and patient support services for international patients. We can share our company background, experience, service scope and relevant credentials so that you can make an informed decision.

Yes, our company operates as a legally registered business in accordance with the applicable laws and regulations. We can provide our registration and relevant business credentials upon request.

We work with selected hospitals and healthcare providers based on factors such as medical expertise, facilities, reputation, quality standards and patient requirements. The available hospital options depend on your treatment needs and destination.

Where patients have provided permission to share their experiences, we can provide testimonials or case experiences. Patient privacy and confidentiality are extremely important to us, so we never share personal medical information without appropriate consent.

We respect the privacy of our patients. Where a previous patient has voluntarily agreed to be contacted, we may facilitate communication subject to their consent. We do not disclose patient contact information without permission.

Our focus is on providing a patient-centred, transparent and coordinated healthcare journey. We aim to understand each patient's individual needs, connect them with appropriate hospitals and specialists, provide clear information, coordinate travel and hospital arrangements, and support them throughout the journey—from initial enquiry through treatment and follow-up.

We take patient feedback and concerns seriously. If you are dissatisfied with any part of our service, we encourage you to contact your patient coordinator or designated customer-care representative. We will review your concern, communicate with the relevant service provider where appropriate, and make reasonable efforts to resolve the issue in accordance with our service policies.

We will review your medical information and help identify suitable hospitals and specialists based on your condition, treatment requirements, expertise, reputation, facilities and your preferences. The final medical decision remains with the qualified treating specialist.

Treatment recommendations can only be made after a qualified specialist reviews your medical history, reports and condition. We can arrange a medical evaluation or second opinion so you can understand your treatment options before travelling.

After reviewing your medical reports, we will request a treatment estimate from the hospital. We will clearly explain the estimated cost and its inclusions and exclusions. The final cost may vary if additional treatment or investigations become medically necessary.

We will provide a clear quotation showing the services included and excluded. Depending on the package, these may include medical consultation, hospitalization, procedure charges, investigations, accommodation, transportation and other agreed services. Any exclusion will be clearly communicated before confirmation.

Your required stay depends on your treatment, hospitalization, recovery and follow-up schedule. Once the specialist provides the treatment plan, we can help you prepare an estimated travel and stay schedule.

Safety and treatment outcomes depend on your individual medical condition and the specific procedure. We can provide information about the hospital and specialist's relevant experience and quality credentials. However, no responsible medical provider can guarantee a particular outcome.

Yes. We can facilitate a second opinion from an appropriate specialist so you can better understand your diagnosis and treatment options before making an informed decision.

Yes. Depending on the destination and selected service package, we can assist visa with documentation, accommodation, airport transfers and transportation between your hotel and the hospital.

You will have a designated patient coordinator to help coordinate your agreed services before, during and after your treatment. Our goal is to make your medical journey organized, transparent and as comfortable as possible.

We can assist with follow-up appointment coordination, communication with your treating doctor or hospital, medical documentation and, where appropriate, communication with your local healthcare provider. Our aim is to support continuity of care even after you return home.